1. Shipping & Delivery Policy
At Twinchicss, we strive to deliver your orders safely and within the estimated delivery timeline.
- Delivery Timeline: Orders are generally delivered within 10–15 working days from the date of order confirmation and payment, as applicable.
- Working Days: Working days exclude Sundays and public holidays.
- Delivery Delays: Delivery timelines may be affected by unforeseen circumstances, courier delays, weather conditions, or other factors beyond our control.
- Incorrect Address or Contact Details: Customers are responsible for providing accurate shipping addresses and contact information while placing an order. Incorrect details may result in delivery delays or failed delivery attempts.
2. Return & Exchange Policy
Please read our return policy carefully before placing an order.
- No Returns or Exchanges: All orders placed on Twinchicss.com are considered final. We do not accept returns or exchanges once an order has been placed.
- Product Selection: Customers are requested to carefully review product descriptions, sizes, colours, and other details before confirming their orders.
- Damaged or Incorrect Products: If you receive a damaged or incorrect item, please contact our customer support team with your order details and clear photographs of the product within 48 hours of delivery. Each case will be reviewed individually.
We encourage all customers to review their order details carefully before completing their purchase.
3. Order Cancellation Policy
Please ensure that you have reviewed your order carefully before confirming your purchase.
- Cancellation Requests: If you wish to cancel your order after placing it, please contact us as soon as possible. Cancellation requests will be reviewed based on the order’s processing and dispatch status.
- COD Orders with Advance Payment: For Cash on Delivery (COD) orders where an advance amount has been paid, the advance amount will be non-refundable if the customer chooses to cancel the order after payment.
- Non-Refundable Advance: The advance amount paid towards a COD order will not be refunded in the event of customer-initiated cancellation.
- Orders Already Dispatched: Orders that have already been dispatched cannot be cancelled under this policy.
By placing an order on Twinchicss.com, customers acknowledge that they have read and agreed to this Order Cancellation Policy.
4. Contact Us
For any questions regarding shipping, returns, or order cancellations, please contact us through the contact details provided on Twinchicss.com.
Thank you for shopping with Twinchicss!